RESOURCES & MEDIA
Partner Resources
WHAT YOU NEED TO KNOW
How-tos, Policies, and other helpful information for our Partners.
ESCALATION
If your issue is not addressed in timely manner, i.e. there is a ticket created, and technician assigned, but the tech hasn’t called or emailed you in a reasonable amount of time; or if you feel the ticket has not been given a high enough priority level: please email IT support and copy your Account Manager to get the ticket addressed and/or escalated. Be sure to include your ticket number and a summary of your concerns in the email.
RECOMMENDED TECHNOLOGY PLATFORM
updated: 05/27/26
Minimum System Standards
Minimum System Standards are important for keeping systems with acceptable performance levels and are required by your agreement with Us. Our minimum standards are as follows:
- CPU: Intel i5
- RAM: 16GB
- HARD DRIVE: 512GB Solid State Disk (SSD)
- OPERATING SYSTEM: All systems must have supported Operating Systems that have not reached End of Life or exist outside of the extended support.
- DESKTOP/LAPTOP: Windows 11 Pro or higher (home versions are not acceptable and must be upgraded)
- SERVERS: Windows 2019 or Higher
- WARRANTY: All systems must be under the manufacturer’s warranty.
Systems that fall outside of those standards will be required to upgrade to within standards to be eligible for support.
All new PCs/Laptops will be quoted to these specifications or higher.