Partner Resources

ESCALATION

While we strive to provide the best possible support at all levels, we provide an open communication channel right up to “the big boss”, in the event you ever need to Escalate an issue further. 

If you ever need to escalate a Service Request or Issue, you agree to use the following escalation order to ensure quickest possible resolution time.  

1. Director of Partner Success  

Name: Paul Fisher  

Email: paul.fisher@heysoteria.com  

Phone: 316-448-7944  

2. COO  

Name: Bodie Engel  

Email: bodie.engel@heysotera.com  

Phone: 316-816-2600  

Please note that these Escalation Points are not to be used for lodging Service Requests.   

All Service Requests must be submitted through the normal methods as outlined in our Agreement.   

If You submit a Service Request through one of these Escalation Channels, this will be treated as an “Emergency Upgrade” Service Request and will be charged at the “Emergency Upgrade” rate found on our Rate Schedule.  

RECOMMENDED TECHNOLOGY PLATFORM 

updated: 12/29/23

Minimum System Standards

Minimum System Standards are important for keeping systems with acceptable performance levels and are required by your agreement with Us.  Our minimum standards are as follows: 

• CPU: Intel i5 
• RAM: 16GB 
• HARD DRIVE: 256GB Solid State Disk (SSD) 
• OPERATING SYSTEM: All systems must have supported Operating Systems that have not reached End of Life or exist outside of the extended support. 
• DESKTOP/LAPTOP: Windows 11 Pro or higher (home versions are not acceptable and must be upgraded) 
• SERVERS: Windows 2019 or Higher 
• WARRANTY: All systems must be under the manufacturer’s warranty. 

Systems that fall outside of those standards will be required to upgrade to within standards to be eligible for support. 

All new PCs/Laptops will be quoted to these specifications or higher.