RESOURCES & MEDIA
Partner Resources
QUICKPASS BY CYBERQP – SETUP INSTRUCTIONS
The information on this page is for existing MSP partners of Soteria Technology Solutions.
If your business needs assistance with issues like these, and you are not currently partnered with Soteria Technology Solutions, please give us a call; we are happy to discuss the best options with you.
Soteria is now using Quickpass to assist with identity verification and password resets.
This page will guide you through what Quickpass is, what it does, and how to get set up to use it.
Scroll down to read online, or click the button below to download a PDF of this information.
As always, please don’t hesitate to contact us with any questions or concerns.
How does Quickpass work?
With the Quickpass app on your phone, you will be able to unlock and reset your Microsoft 365 account password with just a click! Even if your password expired or your account is locked from too many incorrect password attempts. You’ll never have to put in a ticket and wait for a tech to reset your password again, or be locked out of your account after hours or over the weekend.
What else does it do? Identity Verification. The Quickpass app will allow us to verify that the person we’re talking to for a ticket is who they say they are, to guard against social engineering attacks. Social engineering is when a criminal tries to impersonate someone else and manipulate a help desk, customer service agent, or other employee into giving them access to accounts, rerouting payments, etc. A recent high-profile example was the attack that crippled MGM Resorts in September 2023. The hackers responsible claimed that it only took a ten minute phone call to give them the access they needed to shut down their network for weeks. For everyone’s protection, we are determined not to make that mistake!
Now, if you call in to our help desk, the Quickpass app will allow our technicians to send a push notification to your phone to request confirmation of your identity. You can confirm this by simply tapping “Approve” when prompted and provide the tech with the code the app generates. This allows us to be absolutely certain that our techs can’t be bullied into granting access to someone who isn’t who they say they are.
Let’s get you set up with Quickpass
Before you Get Started:
You will need your mobile phone and phone number to install the Quickpass app.
Setup Assistance:
While this document is designed to walk you through the setup process step by step, we understand that some users require additional assistance or may run into problems during the setup process. Please submit a support request if you have questions, run into a problem or require additional assistance.
If you need to submit a support request for assistance, please:
- Use your Soteria HelpDesk Desktop Icon to put in a support ticket, or
- Email help@heysoteria.com
Installation:
1. You will receive a welcome email inviting you to install Quickpass Self Serve.
The email will contain a link to enter & confirm your phone number, as well as a link to download the mobile app.

What to look for
This is what the app looks like in the Apple App Store. It is also available in the Google Play Store. The app is free.
2. Download the app to your phone.
3. After downloading the app, open it; and sign into the app by entering your email address and press “Get Started”.
4. You will then get a text message containing a code, which you’ll enter into the app like a password. That’s it! You are now signed in and ready to use the app!
Using Quickpass
The Quickpass app is designed to be easy to use and fairly self-explanatory, but don’t hesitate to reach out if you need assistance.
Frequently Asked Questions
Do we have to use the app?
No, but when you need assistance, we must be able to verify your identity by one of the methods listed below, per our identity verification policy; and any password resets will need to be done the old-fashioned way.
We highly recommend that you use the app if possible.
Our policy on identity verification for support tickets: we will be requiring identity verification for all service tickets that come into our system.
Tickets will already be considered “identity verified” in one of three ways:
- If the ticket is submitted by the correct email address we have on file, and doesn’t require an administrative, password/security, or billing change.
- If our tech can call the submitter at the office phone number we have on file.
- If our tech can use the Quickpass app to verify the identity of the submitter.
We will require identity verification on all users that:
- Call our office to start a ticket or for support.
- All tickets that require us to call a number that is NOT the office number (e.g., the submitter asks us to call their cell at xxx-xxx-xxxx, or asks us to email a different email address.)
- Any request for any type of administrative, password/security, or billing changes.
Why do you require verification for those items?
- If you submit a ticket via email, and are requesting support that is not administrative, password/security, or billing changes, then we are just troubleshooting issues and not providing, or changing, access to systems.
- If our tech can call the submitter at the office phone number we have on file then we know it is coming from the organization itself.
- If our tech can use the Quickpass app to verify the identity of the submitter, then we know that user is already setup and verified.