Services
Managed Services at Soteria
Did you try turning it off and back on again?
If only IT and Managed Services was that easy all the time – but it isn’t just about glitchy computers anymore. It’s a complex web of components and services that work together to keep your business thriving, connected, and secure.
Soteria is here to help you choose and implement the best tech for your business, and keep those systems running smoothly. Whether you need full-time fully managed services or just someone to call if you get in a bind; even if you are an IT Director who needs some extra support – our staff of high-end engineers are here to tackle your technology challenges with no hassles.
Technology and service that works for you.
It’s All Connected
Help Desk • IT Services • Network • Hardware • Software • Security • Backup
What you can expect with Managed Services from Soteria
Help Desk Support
Our friendly Help Desk techs excel at everyday remote support. When you need more in-depth assistance, our high-level engineers are here to solve your issues, remote or on-site.
Network, Hardware & Software
We provide, install, and manage the high-quality hardware and software needed for a solid and reliable network. We also act as an intermediary between you and third-party tech vendors, so there’s one less thing for you to deal with.
Customization
If your company’s needs are “outside the box”, we can customize the hardware and software plan to best fit your needs, as well as any additions you may require for your industry, extra security, or governmental compliance or regulations.
Security
The headlines lately will tell you that excellent cybersecurity is absolutely crucial to keeping your business running. It takes a security stack that is robust, multifaceted, and may even include physical security measures.
Backup
On premises and in the cloud, regular scheduled automatic backups are your first line of defense against ransomware and disasters. When an incident happens, good backups are the difference between a small hiccup and a massive outage.
Incident Planning and Recovery
Remember that old saying, “Failing to prepare is preparing to fail”? That’s the heart of incident planning. You could get lucky and your systems may never get hit with ransomware, or blown away in a tornado, lost in a fire, stolen, or any number of awful things. But it is essential that you have plans and policies in place and ready should the worst happen.
Recovery is being able to swiftly put those plans into action. Both are important, but you can’t have a good recovery without a good plan.
Managed IT Plans
Sapphire Plan
- Mon-Fri, 8AM – 5PM HelpDesk Remote Support Included
- Access to 24/7/365 Emergency Support & Onsite Support
- Infrastructure including Fairewall, Switches, & Wireless
- Maintenance including 24/7 Monitoring, NexGen Anti-Virus, Advanced Threat Detection, and more!
- 2TB of Backup Storage
- Strategic Planning & Reporting, including semi-annual Technology Business Reviews
Diamond Plan
- Everything included in Sapphire plus:
- Emergency Support, Onsite Support, HelpDesk Remote Support and Service Level Agreement is all included
- Maintenance includes Security Patches, App Updates, and Vendor Management
- Strategic Planning includes quarterly Technology Business Reviews
- Customize you plan with the add-ons you need for the security and functionality your business requires. Some options include SOC, SIEM, Hardware Rental/Hardware as a Service, Cloud Defense, and so much more. Please ask for details, it’s a long list!
Co-Managed IT
- We work with your existing IT team to add security & assist on projects.
- Support: Our top-tier techs are available if your team needs assistance
- Projects: When your team doesn’t have the time or manpower for big projects, we can help
- Infrastructure: We can assist with sourcing hardware or network projects if requested, but usually we are helping to support your existing setup
- Can include our Security Stack and add-ons if desired
Technology Partners & Resources
Certifications & Recognition
